Welcome to www.symbiosis.com.np. The company’s mission is to give its members online space to communicate with each other, connecting them to a variety of resources available online, and building value of the community with digital content. To create a warm atmosphere and reinforce the importance of kindness and positivity, let’s help foster a culture of inclusivity and support.

The goals of the community are to build a positive, welcoming environment where every member feels safe to share their thoughts, ideas, comments, and feedback being supportive and respectful to the opinions expressed by the members regardless of their background, family status, gender, gender identity or expression, marital status, sex, sexual orientation, native language, age, ability, race and/or ethnicity, caste, national origin, socioeconomic status, religion, geographic location, and any other dimension of diversity.

The platform also aims to enhance members’ awareness, improve their perception, enhance their service and support, identify key influencers, collect analysis and feedback, educate existing and potential users/members, and deliver services tailored to the needs of the community members. In order to meet the goals of this community, it’s important for members to feel like they are in a safe place that is populated by people with shared interests.

Some key goals of the community are also to assist its partners in their personal and professional pursuits, to help maintain friendships and professional connections in business routines, build strong and mutually beneficial ties between all members, to promote goodwill in the community and to stimulate interest and enhance involvement with the company through increased opportunities for engagement.

The company is pleased to offer a dedicated space for its members to share their opinion and thoughts and the company is committed to hosting a space where the actions of every member align with the vision and purpose of the community. Hence, the community guidelines, hereinafter outlined shall provide guidance on how to engage with other users in the community and what they should expect from others. To meet the collective goals of the community, it’s important that all members feel safe and supported. To help every member have the best possible experience, please give respect and adhere to its guidelines:

1. Always introduce yourself to the group; respect the privacy and personal information of other members;

2. Feel free to post questions and start discussions on any topics relating to your community focus; treat others as you would treat them in real life; be polite and communicate with respect and courtesy; respect the privacy of other community members; be tolerant towards other’s viewpoints; respectfully disagree when opinions do not align; utilize mentors and community managers for support; and contact us directly with feedback at director@symbiosis.com.np;

3. Do not share posts without permission as well as personal or private information; do not post irrelevant messages and promotional content; spam, self-promotion, illegal activities, infringement of copyrighted content and intellectual property, personal attacks, harassment, bullying, hate speech, discrimination, trolling, abuse, unauthorized use of content, doxing, multiple accounts and throwaway emails, content flags, and other targeted attacks shall not be tolerated; and do not post explicit, rude or aggressive content; do not use defamatory remarks or make false statements against others; do not post prejudiced comments or profanity; and do not bully or make inflammatory remarks to other community members

4. Use cautiously the forms, namely, appointment form, vacancy form, CINP registration form, and request for empanelment forms; apply for right services, and protect your login credential from their unauthorized access and use by malafide users;

5. All members are requested to contact the company directly at director@symbiosis.com.np if they experience or witness any behavior that doesn’t follow the community guidelines. All reports shall be kept confidential. The company requests all members to feel free and speak freely about their requirement, mission and brand; and

6. The messaging/email are intended to keep members in touch with one another, to help facilitate networking and to promote common interests. Some examples might include inviting local area members to a networking event or to join a local program organized by the company; helping to coordinate a members’ conference or seminars; reaching out to individual member for advice; and to reconnect or to join a group of members at remote location;

7. Messaging/email and use of personal contact information made available through the company’s directory - including names, mailing addresses, phone numbers, email addresses, social media accounts, student information, employment information for any business, advocacy, promotional, or political purpose are strictly prohibited. Prohibited activities shall also include solicitations for business or personal services, fundraising, cold-calling of any kind, mass-mailings, or broadcast e-mails.

The website community guidelines of the company are a set of rules and recommendations for the clients, service users including website visitor, hereinafter referred to as members, to help them understand what is expected of them in the web and online space. The guidelines are key steps toward building the members’ community into a positive and supportive space to shape the interaction between them. The guidelines shall help to encourage positive, relevant communication; increase members’ engagement in the website or service; and show off the best of their brand. By establishing clear expectations for behaviour, these guidelines promote positive and relevant communication while so preventing conflicts. They also protect members from abuse or harassment by clearly stating what behaviour is acceptable and what won’t be tolerated to ensure that the community remains a safe and welcoming space for all.

The members are, at all times, expected to respect the core values of the company and follow the hard rules. The members are prohibited to resort to misinformation, spam, racism, sexism, and other discrimination, personal attacks, illegal activities, trolling, and posting illicit material on the website or service of the company. The guidelines include positive actions and ideas for posts, therefore, the members have to make sure that the content they post online includes information perfect for all members, portrays relevant discussion ideas, and exact themes for content. The brand personality and brand voice make up the image of the company and are main source of inspiration why it exists. The company asks the members for their inputs and feedback to know what is working and what is not as expected. They can give ideas about what the company could add or take away from its current guidelines to make them better.

The company frequently opens up survey to invite members’ opinions and get their feedback to gather a wide range of perspectives to make sure that its guidelines work for everyone, not just the top contributors. The online platform has dedicated spaces where its members can be seen. Since the guidelines are front and center in its community space, they are brand platform with dedicated sections that include blogs, advertisements, comments, and rooms for chats and conferencing. Hence, the guidelines are part of the members’ onboarding process, and they are expected to know what is expected from its brand community before they start.

The online community guidelines serve as a guide for how members should interact with one another, and set the tone for the overall community. The company requests its members to use approach and process that promote kindness and respect for users and help it create a sense of inclusion and belonging in the community, and a tolerance for differing points of view; create a community that values respect, transparency and open lines of communication; and provide value, enjoyment and support for those who are involved. Use tone of acceptance using the community guidelines.

The moderation team works diligently to maintain this community for advice and story-sharing, and we seek members’ assistance in helping the company. The members may report any post or private message or item they deem as inappropriate by simply writing in the comment section “objectionable or not-fit content”. The moderators will review each complaint and follow up as needed. For additional help with the community, please email at director@symbiosis.com.np or visit the office for a face-to-face interaction by filling up appointment forms. 

All posts to the community show up right away. The company does not screen community activity before it goes live. The company uses reactive moderation, which means moderators monitor posts and also rely on its members to tell us about any inappropriate content. Throughout the website the members can also see report buttons that alert the members to that content, which helps keep the community running 24 hours a day, 7 days a week, so that support is available when members need it. 

By logging onto the community and activating the members’ account or profile, the members shall be considered to be in agreement with the terms and conditions expressed herein.

The company kindly request its members to be always respectful when using the community, and do not post any content, which in the sole discretion of the community is offensive, abusive, threatening, harassing, defamatory, pornographic, obscene, condescending; illegal or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights; includes personal data of third parties or is intended to solicit such personal data; includes malicious content, such as malware, trojan horses or viruses; includes members’ and/or users’ passwords; involves the transmission of unsolicited mass mailing or spamming or junk mails, chain letters or similar; involves commercial or sales activities; such as advertising, contests, sweepstakes, or pyramid schemes; link or reference to commercial products or services unless such products and services are incidental and/or ancillary to the delivery of main services of the company; interferes with or disrupts the community; and otherwise conflicts with the community terms or these guidelines.

The practices considered best by the community are 

1. Using a descriptive title for members’ post, reading other responses and searching for similar topics before posting, and asking for clarification when and where necessary; 

2. Contributing to the discussion, analysis, and resources; focusing on areas of members’ unique expertise being as concise as possible; and

3. Trying to use correct spelling and grammar, staying on topics and remaining positive, and trying to understand opposing viewpoints; and being friendly to all members. 

The company encourages discovering new ways to evolve members’ practice; connecting with each other and sharing experience with global community; and asking any question that might arise as the members are deepening their learnings and practices.

Reporting Unacceptable Behavior

1. To report incidents, members can send email at director@symbiosis.com.np; 

2. If the members feel that they are the subject of unacceptable behavior, especially in the event of doxing attacks, or have witnessed any such behavior or have other such concerns, please notify the group moderator or event host, and the director of the company as soon as possible. All reports will be treated seriously and responded to promptly;

3. The default assumption of a moderator or staff is to give the members registering the complaint benefit of the doubt. Complaints that are fraudulently lodged, however, can result in consequences described below; and

4. Once the company is notified, staff will discuss the details first with the individual filing the complaint, then any witnesses who have been identified, and then the alleged offender before determining an appropriate course of action. Confidentiality will be maintained to the extent that it does not compromise the rights of others.

Consequences

Participation in Symbiosis online communities and platforms, including those designated for members, is a privilege extended to its clients and service users including visitors as a means of facilitating networking and outreach, and can be revoked at any time due to violation of the rules expressed herein, at the discretion of moderators and service staffs of the company.

1. Unacceptable posts and behavior on the website/community shall be deleted; moderators and staff reserve the right to remove the offending members from the community for egregious or repeated violations.

2. Anyone requested to stop unacceptable behavior shall be expected to comply immediately.

3. The moderators and staffs may take an immediate action deemed necessary and appropriate, including deletion of offending messages and removal of the offending members from the community, including a warning, revoking certain privileges, or in the event of extreme or repeat behavior, the member may be banned from the community or their accounts and profiles may be revoked unconditionally and entirely.

4. The matter may be referred to the Disciplinary Committee for consideration of further consequences, which may include prohibition imposed on the members from attending future meetings and events. 

5. In the event of someone violating these guidelines, the company shall also take reasonable action to protect other members of the group.

Acceptable Topics for Posting and Discussion

1. News items or comments connected to the website or service; opinion and thoughts about the program; delay in service delivery, status reporting of a deliverable and milestones, deployment of volunteers, document calls; demand of notice that was unintentionally left to be circulated;

2. Advertisement of awards, memberships, award of the contract, RFP requirements, want of face-to-face meetings, and CINP;

3. Invitations to submit to journals or other publications; and

4. While the company encourages job postings on the portal through declared vacancy, job postings in any branch of the management, including CINP shall be permitted.

Unacceptable Topics

1. News, views, comments and/or items that do not directly connect to the website or service; opinion and thoughts about the program; delay in service delivery due to unavoidable reasons, status reporting of a deliverable and milestones, deployment of volunteers, document calls; demand of notice that was unintentionally left to be circulated;

2. Deliberately misleading announcements, self-promotion or advertisement of one’s services for payment; and

3. Promotion of events by third parties, membership or services in those organizations.

Conclusion

These guidelines outline the members’ behaviors and expectations in all website or online related activities, both offline and online. The members’ participation shall ensure that 

1. They carry out activities like working in online spaces and with the company as well as its community members virtually or co-located, representing the company and/or community at public events, including but not limited to, social media (official accounts, staff accounts, personal accounts, personal pages);

2. They participate in the platforms, offsites and trainings; and 

3. They participating in community-related forums, mailing lists, wikis, websites, chat channels, bugs, group or members-to-members meetings, and program and/or service-related correspondence.